The fact is that some smartphones received insufficiently high-quality microphones. Initially, complaints were received from users, after which the manufacturer acknowledged the error. According to representatives of the brand, the microphone is working, but problems arose due to a crack in the soldered joint. At first, the company proposed changing defective devices to new ones, but as a result, users began to receive the same defective devices. As a result, it was decided to pay compensation.
What compensation will be paid?
Firstly, it should be clarified that compensation will be paid for devices released before January 4, 2017. Accordingly, in order to receive money, users will need to have documents confirming the purchase. Secondly, only those lucky ones who managed to exchange their gadget for a broken one can count on the maximum amount ($ 500). Whoever refused this procedure will be able to get only 350 dollars. If you didn’t report a defect, get only $ 20.
Thus, the total amount of payments will be only 7.25 million dollars. It is worth recalling that this is not the first case because of which the manufacturer has to resort to extreme measures.
