Yesterday, an official response from Samsung appeared on the network. It is reported that the problem can be fixed using the following software update, without resorting to the services of service centers. The update should appear soon, and will be distributed free of charge.
What is the problem with the Galaxy S10 scanner?
Perhaps it’s worth starting with a little background. The fact is that in older models of this line, scanners are located under the display. In the model Galaxy S10e - normal. Moreover, even before the release of new products, the company said that the new items will be offered in equipment with a protective film, which will help protect the display from minor mechanical damage. It does not harm the scanner. As a result, it turned out that fingerprint sensors do not function as well as we would like. As a result new smartphones from Samsung a huge number of fans of the brand disappointed, because you need to make efforts by tapping the screen. Safety glasses in this case even worse affect the operation of the sensors.
Let's see what happens after the update. However, it is not worth doubting that the South Korean brand will quickly solve the problem.
